Business Travel Management

Your dedicated Travel Experts understand your business travel requirements and your unique needs. At Flight Centre Business Travel our people are the foundation of our business - with the experience and knowledge to deliver greater value and a better travel experience. 

Your local Travel Expert is part of the Flight Centre Travel Group meaning you get access to the combined experience, training and expertise of over 20,000 staff worldwide.

NO CONTRACT

We will never bind you to a contract, unless you require one. This means we’re only as good as our last booking which maintains our excellent service standards.

SIMPLE FEE APPROACH

You will always be fully informed of prices and conditions prior to confirming your booking.

FLEXIBLE PAYMENTS

Pay on credit card or account to best suit your needs.

DUTY OF CARE

We can help support your duty of care with proactive traveller tracking and full emergency assist around the clock.

24/7 EMERGENCY ASSISTANCE

Operating 24 hours a day, 365 days a year, our Emergency Assistance team are always on-hand to help, wherever you are in the world.

ACCOUNT MANAGEMENT

An Account Manager will be assigned to your account when additional analysis and insight is required.

REPORTING

To ensure you’re getting the best return on your travel investment, your travel bookings are recorded and regularly reviewed. We will provide you with monthly reporting and recommendations to streamline your travel programme further.

SERVICE LEVEL AGREEMENT (SLA)

You’ll receive three travel options within two hours.  We answer the phone in three rings and reply immediately to emails, so you’ll never be kept waiting.

 

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WHAT FLIGHT CENTRE BUSINESS TRAVEL OFFERS YOU

Flight Centre Business Travel is part of one of the world’s largest travel companies, Flight Centre Travel Group.

Since opening its first store in Sydney in 1981, Flight Centre Travel Group has grown to become one of the world’s largest independent travel retailers.

With our global negotiating strength this helps your local travel expert to deliver better cost savings to you and add value to your business journey.

 

The 5 pillars which underpin our business are:

Our People

Our people are the foundation of our business – with the experience and knowledge to deliver greater value and a better travel experience

Our People
  • A dedicated Travel Expert who truly understands your local business needs
  • We offer a personalised friendly service
  • There is no contract required - we want our clients to choose to book with us because of our consistently high service levels
  • We will provide you with up to 3 expert recommendations with each of your travel requests

More Choice

Choice and flexibility that puts you in control of how you travel

More Choice
  • We will take care of every aspect of your travel, both in the air and on the ground
  • Your business can tap into the widest range of airfare choices available
  • Working with FCBT gives you access to leisure and corporate hotel rates at over a million hotels globally
  • As part of one of the world’s largest travel companies, Flight Centre Travel Group you get access to global negotiated rates
  • Your travellers can download our new Mobile app to connect you and them on-the-go!

Our Local Story

If face to face service is important to you, we're part of your local community.

Local Story
  • When you call us, you’ll get straight through to your local team so you’ll always speak to a real person
  • Face to face interaction is important to us and we like to visit you regularly
  • We have 26 locations around the UK and in Ireland - you are never far from one of our offices
  • Because we are local we have an understanding of your unique local business needs

Duty of Care

Travel with confidence knowing you have support when things don’t go to plan

Duty of Care
  • You can receive regular travel alerts and updates where relevant
  • We offer 24-hour emergency assistance - with a specialist team that operate from our Australia offices.
  • We have both local experience in managing unexpected situations supported by our global network.

Reporting

Whether informative dashboard reports or more enhanced insight is required, we deliver the information you can use make smart travel decisions

Reporting
  • We offer you automated monthly reports for straightforward travel insights
  • In some cases Account Managers are assigned where additional advice is required